GC Smart Service Desk

GC Smart Service Desk helps your organization coordinate all aspects of service delivery. Built based on ITIL version 3 standards and years of service management expertise, GC Smart Service Desk offers action-based workflows that can easily be adapted to your business.

GC Smart Service Desk delivers many key features:

  • Flexible configuration. Our flexible system lets you meet your specific business requirements — without the complexity and long-term cost of code-based customization. This simplifies implementation and allows you to evolve your business processes to reflect the best practices of IT thought leaders around the world.
  • Self-service capabilities. GC Smart Service Desk allows your business users help themselves. Users can access our broad service catalog through a self-service portal. The portal allows users to submit change requests, request services, report incidents and leverage a knowledge management engine to solve common problems immediately.
  • Information centralization. GC Smart Service Desk puts everything your technical team needs in one place. Whether team members are responding to incoming incidents or using the CMDB to plan changes, the system keeps it all coordinated.

Learn more about our GC Smart Managed Services now!